Privacy Policy
Last updated: August 2, 2026
Summary
We collect the information you submit through our contact form, including your first name, last name, email address, subject, and message.
We use Cloudflare to improve website security and performance and to obtain approximate location information based on an IP address.
We use PostHog for website analytics, performance monitoring, surveys, dead-click detection, and session recordings.
We use Essential Cookies and similar browser storage to support core website functionality.
With your permission, we use Analytics Cookies and similar browser storage to understand website usage and improve performance.
You can accept or reject optional analytics technologies through our cookie consent banner and change your selection through our cookie preferences interface.
We do not provide public user accounts through this website.
We do not sell or rent personal information.
Privacy-related questions and requests can be sent to contact@thelivintech.com.
This Privacy Policy explains how LivinTech collects, uses, stores, shares, and protects personal information when you visit our website, submit an enquiry, request information about our services, or communicate with us.
LivinTech is a brand and independently operated business activity authorised by PT Kresna Kartika Karya. In this Privacy Policy, “LivinTech,” “we,” “us,” and “our” refer to the LivinTech business operated under that authorisation.
1. Scope of This Policy
This Privacy Policy applies to personal information processed through:
the LivinTech website
contact form
communications relating to enquiries and potential projects
website analytics and performance tools
internal systems used to manage prospects, clients, and projects
Our website and international services are primarily intended for business owners, studio owners, founders, and professionals seeking services for their organisations.
This policy does not govern the independent privacy practices of third-party websites or services that may be linked from our website.
2. Information We Collect
Information You Provide
When you submit our contact form, we may collect:
first name
last name
email address
subject
message
Your message may contain information about your business, studio, project, requirements, timeline, budget, team, technical environment, or other details that you choose to provide.
Please do not submit passwords, payment-card details, confidential credentials, highly sensitive personal information, or information that is unnecessary for us to understand your enquiry.
Information Created During Communications
After receiving an enquiry, we may create and maintain administrative records relating to it.
These records may include:
the status of the enquiry
communication history
internal notes
dates on which the enquiry was created or updated
the outcome of our review
proposal or negotiation status
project or contract information if the enquiry develops into an engagement
Internal records are not displayed publicly. We use them to understand the enquiry, manage communications, prepare proposals, and administer potential or active client relationships.
Technical and Website-Usage Information
When you access the website, we and our technology providers may process technical and usage information such as:
IP address
browser or device identifiers
device type
operating system
browser type
screen dimensions
device or browser language
page URLs
referring pages
visit times
session duration
clicks and scrolling
navigation activity
website-performance information
technical errors
Some of this information is processed only when you consent to Analytics Cookies.
Our website does not provide public account registration. We do not ask website visitors to create a public username, password, or user profile.
3. Approximate Location Information
We use Cloudflare to obtain approximate location information derived from a visitor’s IP address.
The information made available to our systems may include:
city
country
continent
approximate latitude
approximate longitude
We may use this information to:
understand the general geographic origin of enquiries
understand the location of a potential project
analyse website usage by region
support website security
detect suspicious or abusive traffic
operate and maintain the website
This information is based on an internet connection and is not precise GPS location collected from your device.
Its accuracy may be affected by VPNs, proxies, mobile networks, corporate networks, or the way an internet service provider routes traffic.
When you submit an enquiry, a country code and approximate location information may be stored with the enquiry.
4. How We Use Personal Information
We may use personal information to:
receive and review enquiries
communicate with you
understand your organisation and project requirements
determine whether our services are suitable
arrange meetings or discussions
prepare proposals, estimates, and statements of work
negotiate and enter into agreements
provide agreed services
manage client and project relationships
maintain administrative and business records
provide support
improve our website and services
monitor website performance
identify technical problems
protect the website against spam, abuse, fraud, and security threats
establish, exercise, or defend legal claims
comply with applicable legal, accounting, and tax obligations
We do not sell or rent personal information.
We do not use an email address submitted through an enquiry form for unrelated mass marketing unless we have appropriate permission or another valid legal basis.
5. Legal Bases for Processing
Where laws such as the EU General Data Protection Regulation or UK data-protection legislation apply, we may process personal information under one or more of the following legal bases:
Your Consent
We may rely on consent when you choose to enable Analytics Cookies, participate in a survey, or agree to a specific use of your information.
You may withdraw your consent at any time. Withdrawal does not affect processing that was lawfully carried out before consent was withdrawn.
Steps Taken at Your Request
We may process information to respond to an enquiry, assess your requirements, prepare a proposal, or take other steps you request before entering into an agreement.
Performance of a Contract
When you or your organisation engages us, we may process information as necessary to provide services and administer the engagement.
Legitimate Interests
We may process information where necessary for legitimate business purposes, including:
responding to professional enquiries
managing business relationships
improving and securing our website
preventing fraud and misuse
maintaining appropriate business records
protecting our legal rights
Where required, we consider whether these interests are outweighed by the rights and interests of the individual concerned.
Legal Obligations
We may process or retain information where necessary to comply with applicable legal, accounting, regulatory, or tax obligations.
The GDPR recognises consent, contractual necessity, compliance with legal obligations, and legitimate interests among the possible lawful bases for processing.
6. PostHog Analytics
We use PostHog to understand how visitors use the website and to help improve its performance and usability.
Depending on our configuration and your cookie preferences, PostHog may process:
page visits and navigation
page-leave events
clicks
interactions with website elements
dead clicks
performance information
survey interactions
session recordings
page URLs
referring pages
device and browser information
session information
identifiers stored in cookies or local storage
PostHog analytics features are treated as optional. Where consent is required, PostHog is not activated until you enable Analytics Cookies.
Autocapture and Interaction Analytics
Autocapture may help us understand general interactions with buttons, links, menus, and other website elements.
We use this information to assess navigation patterns, identify frequently used features, and find parts of the website that may be difficult to use.
Dead-Click Detection
Dead-click detection identifies interactions with elements that appear clickable but do not produce the expected result.
This helps us identify problems with website design, navigation, or implementation.
Performance Monitoring
PostHog may process information relating to page loading, navigation timing, response times, and technical performance.
We use this information to improve website speed, stability, and usability.
Session Recordings
Session recordings help us reconstruct how visitors interact with the website.
They may capture:
movement between pages
pointer movement
clicks
scrolling
changes in the page display
interactions with certain website elements
Session recordings are not recordings from your camera or microphone. They do not record activity outside the LivinTech website.
We do not intend to use session recordings to collect the contents of private messages, email addresses, confidential project details, or other personal information entered into our contact form. We use masking and exclusions intended to reduce the collection of information entered into sensitive form fields.
Surveys
PostHog may be used to display surveys or requests for feedback.
Participation is voluntary. When you respond, we may process:
your answers
written feedback
the page on which the survey appeared
the date and time of the response
associated browser or session information
PostHog Processing Location
We use PostHog US Cloud. Information submitted to PostHog may therefore be processed or stored in the United States.
7. Cookies and Similar Browser Storage
We use cookies and similar technologies, including local storage, in two categories:
Essential Cookies
Analytics Cookies
Rules applying to cookies may also cover similar technologies that store information on or access information from a user’s device. UK guidance, for example, applies its cookie-consent requirements to other storage and access technologies as well as conventional cookies.
Essential Cookies
Essential Cookies are required to support core website functionality and remain active while you use the website.
They may include:
the
localecookiestorage used to remember your cookie-consent selection
technical security cookies used by Cloudflare or other infrastructure providers
Essential Cookies are not used for analytics, advertising, or cross-site tracking.
The locale Cookie
We use a cookie named locale to maintain the appropriate language during certain interactions between your browser and our server.
This cookie helps the website handle language consistently, including requests that do not directly contain language information.
If the cookie is unavailable, the website may use information from the page being accessed or return to the default language.
The locale cookie applies across the website and may be stored for up to one year.
It is not used for analytics, advertising, or tracking activity across other websites.
Cookie-Consent Storage
We use a cookie or similar browser storage to remember whether you accepted or rejected Analytics Cookies.
This is necessary to respect your selection and avoid repeatedly asking for the same decision on every page or visit.
Cookies that remember a person’s cookie-consent choice may qualify as strictly necessary because the consent mechanism cannot reliably honour the choice without them.
Cloudflare Technical Cookies
Cloudflare may use technical cookies when security challenges, bot-management features, traffic protection, or similar functions are active.
The exact cookies used may vary depending on the website configuration and the nature of a request.
Analytics Cookies
Analytics Cookies and similar storage are used by PostHog to:
understand website usage
measure performance
detect dead clicks
display surveys
provide session recordings
distinguish browsers and sessions
recognise returning visits
associate interactions within or across sessions
Our PostHog configuration may store identifiers in both cookies and local storage.
Analytics Cookies are optional. They are activated only when you give the required consent through the cookie banner or preference modal.
Cookie Consent Banner
When applicable, the cookie banner allows you to:
Accept all
Reject optional
Manage preferences
Selecting Accept all enables Analytics Cookies.
Selecting Reject optional leaves Analytics Cookies disabled.
Selecting Manage preferences opens a modal in which Essential Cookies remain active and Analytics Cookies can be enabled or disabled.
Optional cookies must require a clear, affirmative choice, while strictly necessary storage may be used without consent where the relevant legal exception applies.
Changing Your Preferences
You may reopen the cookie preferences interface through the Manage Cookies control available on the English-language website.
When you withdraw consent:
new PostHog analytics collection is disabled
session recording is stopped
we attempt to remove PostHog identifiers stored in cookies and local storage from your browser
Withdrawal does not erase analytics data that was lawfully collected before your preference was changed.
You can also delete or block cookies and local storage through your browser settings. Blocking Essential Cookies may affect language handling, consent storage, security functions, or other parts of the website.
8. Cloudflare
We use Cloudflare to help deliver, accelerate, protect, and maintain the website.
Cloudflare may process information such as:
IP address
request type
user agent
country and approximate location
traffic metadata
security information
bot indicators
potentially suspicious activity
Website requests may pass through Cloudflare’s network before reaching the server that hosts the website.
Cloudflare helps us:
deliver website content
reduce loading times
maintain availability
filter malicious traffic
mitigate attacks
reduce spam and automated abuse
9. How We Share Information
We do not sell or rent personal information.
We may share or make information available to service providers that help us operate our website and business, including providers of:
hosting
content delivery and security
analytics
databases
storage and backups
email and communications
monitoring
project administration
professional advisory services
These providers may process information only to the extent necessary to perform their functions or as otherwise permitted by their own applicable terms and legal obligations.
Information may also be accessed by authorised members of our team, contractors, or professional advisers who need it to perform their work.
We may disclose information:
where required by applicable law
in response to a valid request from a court, regulator, or public authority
to investigate fraud, misuse, or security incidents
to protect our rights, property, or safety
to protect the rights, property, or safety of another person
in connection with a business restructuring, acquisition, or transfer, subject to appropriate safeguards
When an engagement requires collaboration with another provider, we share project information only to the extent reasonably necessary to carry out the agreed work.
10. International Data Transfers
LivinTech operates from Indonesia, while our website and service providers may process information in other countries.
Personal information submitted by visitors outside Indonesia may therefore be transferred to and processed in:
Indonesia
the United States
other countries in which our service providers or infrastructure providers operate
In particular, information sent to PostHog US Cloud may be processed or stored in the United States.
Privacy laws in the destination country may differ from those in your country.
Where required by applicable law, we seek to rely on recognised transfer mechanisms or contractual safeguards for international transfers. Under EU data-protection law, approved standard contractual clauses may be used as a safeguard for certain transfers to organisations outside the EEA.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
Enquiry information may be retained while:
the enquiry remains active
we are communicating with you
a proposal or negotiation is ongoing
follow-up remains reasonably necessary
If an enquiry develops into an engagement, relevant information may be retained during and after the engagement for:
service delivery
support
administration
accounting
tax compliance
recordkeeping
dispute resolution
establishing or defending legal claims
Enquiries that do not develop into engagements may be deleted or anonymised when they are no longer reasonably required.
Analytics information is retained according to the retention settings applied in PostHog.
The locale cookie may remain stored for up to one year from the date on which it is created or renewed.
Cookie-consent storage may remain for the period configured to remember and honour your selection.
We may retain some information for a longer period when required by law or reasonably necessary for security, fraud prevention, dispute resolution, or legal claims.
12. Data Security
We implement technical and procedural measures designed to protect personal information against unauthorised access, use, alteration, loss, or disclosure.
These measures may include:
HTTPS encryption
restricted administrative access
authentication for internal systems
credential and secret management
network protection through Cloudflare
database security controls
backups
monitoring
software updates
access limitations based on operational need
No method of electronic transmission or storage is completely secure. We therefore cannot guarantee that errors, attacks, data loss, or unauthorised access will never occur.
If a security incident affects personal information, we will take appropriate steps based on the nature of the incident and our applicable legal obligations.
13. Your Privacy Rights
Depending on your location and the applicable law, you may have the right to:
receive information about how your personal information is processed
request access to personal information we hold about you
request correction of inaccurate or incomplete information
request deletion of your information
request restriction of certain processing
object to certain processing
withdraw consent
request a portable copy of certain information
opt out of certain sales or sharing where applicable
lodge a complaint with an appropriate privacy or data-protection authority
These rights are not absolute. A request may be subject to legal conditions, limitations, and exemptions.
We may need to retain certain information where necessary to:
comply with legal obligations
maintain accounting or tax records
perform or establish a contract
resolve disputes
prevent fraud or misuse
protect our rights or the rights of others
To exercise a privacy right, contact:
Please describe your request clearly. We may ask for additional information to verify your identity and ensure that personal information is not disclosed, changed, or deleted in response to an unauthorised request.
European Economic Area
Where the GDPR applies, you may have rights including access, rectification, erasure, restriction, objection, data portability, and withdrawal of consent.
You may also lodge a complaint with the supervisory authority in the country where you live, work, or believe an infringement occurred. These rights and supervisory-authority complaint mechanisms are established under the GDPR.
United Kingdom
Where UK data-protection law applies, you may have corresponding rights under the UK GDPR and the Data Protection Act 2018.
You may also have the right to complain to the UK Information Commissioner’s Office.
United States
Residents of certain US states may have additional rights under applicable state privacy laws.
Depending on the law and whether it applies to LivinTech, these may include rights to:
know or access categories and specific pieces of personal information
correct inaccurate information
delete certain information
obtain a portable copy
opt out of the sale or sharing of personal information
opt out of targeted advertising or certain profiling
appeal a decision concerning a privacy request
We do not sell personal information. We also do not currently use personal information for cross-context behavioural advertising.
California law provides qualifying individuals with rights concerning information collected, used, retained, sold, or shared by covered businesses, but its obligations apply only where the relevant statutory requirements are met.
14. Business Contact Information
You may contact us using an employer-issued or business email address.
Although an enquiry may relate to an organisation, information that identifies an individual representative, employee, founder, or studio owner may still be personal information.
When you provide information about another person, you should ensure that you are authorised to do so and that the information is relevant to the enquiry or engagement.
15. Children’s Information
Our website and international services are intended for business and professional audiences. They are not directed toward children.
We do not knowingly request that children submit business enquiries or project requests through the website.
If you believe that a child has provided personal information through the website without appropriate involvement from a parent or guardian, contact us so that we can review and, where appropriate, delete the information.
16. External Links
The LivinTech website may contain links to external websites, platforms, social-media services, or other third-party resources.
We do not control how those third parties collect, use, retain, share, or protect personal information.
This Privacy Policy applies only to processing carried out through the LivinTech website and systems. We recommend reviewing the privacy notice of each external service you visit.
17. Changes to This Privacy Policy
We may update this Privacy Policy when there are changes to:
our services
our contact form
the information we collect
our technology
our service providers
our security practices
processing locations
applicable legal requirements
The latest revision date will appear at the top of the page.
Where a change is significant, we may provide additional notice through the website or another appropriate communication channel.
18. Identity and Contact Details
This website is operated by LivinTech.
LivinTech is a brand and independently operated business activity authorised by:
PT Kresna Kartika Karya
Correspondence address
Bintaro, Pondok Aren
South Tangerang, Banten
Indonesia
For privacy questions, access requests, corrections, deletion requests, consent withdrawals, or complaints about the processing of personal information, contact us at the email address above.